General Information and Controller 1.1. Protecting your personal data is a top priority for Fjord-Escape. This Privacy Policy informs you about the collection, processing, and use of your personal data when you visit our website fjordescape.com and use our services. 1.2. The controller responsible for data processing on this website under the European General Data Protection Regulation (GDPR) and the Norwegian Data Protection Act (Personopplysningsloven) is: Stefan & Sandra Bollrath Herjelia, 6360 Åfarnes, Norway stefanbollrath@googlemail.com
Collection and Storage of Personal Data when Visiting our Website 2.1. Server Log Files: When you access our website, your browser automatically transmits information to our server. This includes your IP address, date and time of access, browser type, and operating system. This data is processed for technical reasons to ensure a stable and secure website connection. The legal basis is Art. 6 (1) (f) GDPR (legitimate interest). 2.2. Cookies: Our website uses cookies to improve user experience. Some cookies are necessary for the website to function, while others help us analyze traffic. You can manage your cookie preferences at any time through our cookie consent banner.
Data Processing via the Contact FormWhen you use the contact form on fjordescape.com, we collect the personal data you provide (such as your name, email address, and message text). This data is stored and used exclusively to respond to your inquiry. The legal basis is Art. 6 (1) (b) GDPR (performance of a contract or pre-contractual measures).
Data Processing for Bookings and Payments (Preparatory Information for 2027) 4.1. Booking Process: If you request a booking, we collect personal data necessary to execute the rental agreement (name, address, telephone number, email address, travel dates, and number of guests). The legal basis is Art. 6 (1) (b) GDPR. 4.2. Channel Management (Lodgify): To manage bookings and prevent double bookings, our website will connect to the reservation platform Lodgify (Code Direct S.L., Spain). Lodgify processes your data on our behalf as a data processor in accordance with Art. 28 GDPR. 4.3. Payment Processing (Stripe): For credit card payments, transaction data is transmitted directly to our payment service provider Stripe (Stripe Payments Europe Ltd., Ireland). Fjord-Escape does not store your full credit card details. Stripe processes this data securely in compliance with PCI-DSS standards.
Data Transfer to External Service ProvidersTo ensure a smooth stay, necessary booking details (such as arrival and departure dates) may be shared automatically with our external property management and cleaning software (Turno) to coordinate cleaning staff in Norway. No financial or sensitive customer profiles are shared with these external workers.
Data Retention Period We store your personal data only as long as necessary to fulfill the purposes for which it was collected, or as required by statutory retention periods (such as Norwegian commercial and tax laws, which require keeping financial records for up to 5 years).
Your Rights as a Data SubjectUnder the GDPR, you have the following rights regarding your personal data: Right of access (Art. 15 GDPR) Right to rectification (Art. 16 GDPR) Right to erasure / “Right to be forgotten” (Art. 17 GDPR) Right to restriction of processing (Art. 18 GDPR) Right to data portability (Art. 20 GDPR) Right to object to processing (Art. 21 GDPR)
To exercise any of these rights, please contact us via the email address listed in Section 1. Additionally, you have the right to lodge a complaint with a data protection supervisory authority (such as Datatilsynet in Norway or your local authority in your home country).
